Litium bug fix policy

Even though Litium and Litium Accelerators are not guaranteed to be bug free, we work hard to deliver high quality products. If you find a bug or product related problems, please report them to us using the bug report form. We will try to confirm the bug and if confirmed, we plan for it to be fixed, or we try to provide a reasonable alternative solution. We do this according to the bug's priority level.

Litium bug fix policy

Bug fixes are released in service releases, read more about different releases here. Service releases are issued for supported product versions only, read more about supported versions.

Priority Description Resolution
Critical
Site crippled or
development stop

Problem resulting in severely impaired business critical functionality or development stop, such as:

  • Problem disabling users to reach site
  • Severe security issue
  • Business critical function not working
  • Users are unable to complete purchase on site
  • Significant performance degradation
  • Development project cannot proceed
  • Unrecoverable data loss of business critical data

Rapid service release or workaround

High
Serious problem

Problem resulting in slightly impaired business critical functionality or development difficulties, such as:

  • Business critical function slightly impaired
  • Non-business critical function not working
  • Development project can proceed but at a higher cost using a workaround or alternative solution

Fix in the next version or workaround

Medium
 

Problem resulting in slightly impaired functionality or minor development difficulties

Possible fix in future
release

Low
 

An incident not requiring immediate consideration

Possible fix in future
release

 

Litium Accelerator bug fix policy

For critical issues derived from the Accelerator code, fixes will be delivered by Litium as source code to the project, and implemented by the partner responsible for the customer solution.

Litium add-on bug fix policy

Litium will deliver fixes for issues in add-on components developed by Litium.

For integration add-ons Litium is responsible for the integration components on the Litium side. The partner developer is responsible for implementing the fixes in the customer solution. Note that there can be two different partner developers involved in integration projects, one for the source solution and one for the Litium solution. In addition to that there is a hosting partner that is responsible for the infrastructure, and the merchant, who is responsible for the data.