Litium support

Litium support is available for our partners and customers. The support includes questions and troubleshooting product functionality, architecture and system settings. The support does not include troubleshooting or questions regarding customer specific projects.

Use the following channels if you want to get in touch with Litium:

  • How do I ... ? > Slack.
  • There is a general error, why? > Slack.
  • There is a solution specific error, why? > Litium support (see below).
  • There is an error, I and I’m pretty sure it’s a bug. > Report a bug.
  • I have an idea/request > Tell Litium RnD about it (see below)!

Nothing that matches your current issue? Check the #general channel on Slack or contact support (see below), they will help you.


Call us

Our support is available Monday-Friday 08.30-12.00 and 13.00-17.00.

036-210 33 30


Send an e-mail

If you are a licensed partner you can send an e-mail with your questions to support@litium.se


Register a support ticket online

If you sign in at our web support you can register a support ticket.


Community

In our developer community you can ask questions and share your experience with other Litium developers and the Litium team. You need to register a user account to be able to post questions.

There is also a Litium community on Slack. The e-mail address that you registered with on Slack is the same at the one that you have registered with on the Docs site, check your profile for more information.

Slack code of conduct

Basically we just want everyone to be able to enjoy the community, so if a user violates the code of conduct Litium reserves the right to disable the user’s account on Slack indefinitely.

But don’t worry, basically it’s just common sense:

  • Be respectful!
  • Don’t be a troll!
  • And please, no…
    • advertising
    • content that may be offensive to other members
    • content that you do not have legal rights to share.

If you are made aware of other members violating these rules, please let us know.


User guides - online help

Litium 6

Litium 5

Litium Studio 4.8

Litium Studio 4.7