Terminology
This is the terminology for sales return management.
- Return Merchandise Authorization (RMA): Entity that records the items returned. It has rows for article number, the returned quantity, reason for return, customer comments, etc
- Sales Return Order (SRO): Order with SalesReturnOrder as OrderType property. This entity records the financial aspects of an RMA, when the customer is entitled to a refund. It can be used to refund money to the customer via payment providers and sent to the ERP system for accounting and other processing.
- Sales Order (SO): Regular sales order.
- Exchange sales order: New sales order based on a previous one, to change an item or send a replacement.
- Return slip: Document that the customer fills in, or that is system generated. It must be signed and included, physically or electronically, together with the returned package. It has references to the original order and states the quantity returned, as well as the reason for the return. When a return slip is system generated, the RMA may contain a reference to it.
- Transport Administration system (TA): Does the physical transport of items, for example PostNord or DHL.
- Package slip: document that is pasted on the physical package.
- Warehouse Management System – WMS: Handles the physical warehouse of a merchant.
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