SRO overview

This illustration shows the process when an RME has been created and approved.

1. An approved RMA has been created in Litium.
2. An administrator or an automation logic initiates the creation of an SRO in Litium. It is based on the information in the RMA and includes an SRO object, a calculation of the amount to be refunded and payment information.
3. A refund is initiated by an administrator or by an automation logic.
4. Litium sends the calculated amount and payment information to a payment provider who refunds the customer. 
5. The same information is sent to the ERP, which can create its own RMA, or to any other external system that Litium needs to interact with.
6. The customer is notified that the SRO has been completed and the money refunded. 

There can be several RMA for one SO, but each RMA will only have one SRO.