SRO overview
How an SRO is created and used.
This illustration shows the process when an RME has been created and approved.

- An approved RMA has been created in Litium.
- An administrator or an automation logic initiates the creation of an SRO in Litium. It is based on the information in the RMA and includes an SRO object, a calculation of the amount to be refunded and payment information.
- A refund is initiated by an administrator or by an automation logic.
- Litium sends the calculated amount and payment information to a payment provider who refunds the customer.
- The same information is sent to the ERP, which can create its own RMA, or to any other external system that Litium needs to interact with.
- The customer is notified that the SRO has been completed and the money refunded.
There can be several RMA for one SO, but each RMA will only have one SRO.