Integrations

Return managment typically requires integration with other systems.

External ERP system for reverse logistics

When an external ERP system manages the creation of RMA and reverse logistics, integration with Litium is required to create an RMA and subsequent SRO there. The payment returns can be automated end-to-end.

Integration with accounting system

An outbound integration from Litium towards the accounting system is needed to record the financial aspects of order returns. The SROs that are created should be processed in a similar way to normal SOs.

Refund of orders outside Litium 

It is possible to do an integration that allows refund through Litium payment providers, also for orders that originate outside Litium. To make a refund, the payment provider implementation only requires the correct authorization parameters (passwords and hashes), and correct references such as transaction number and transaction references.

However, to maintain referential integrity and reduce complexity, it would be best to duplicate the original sales order in Litium. This will allow the normal implementation to take place as though it is an internal Litium order. To avoid duplicate information in two locations, it is okay to delete Litium orders periodically, when the payment processing is complete.