Automation

This Litium implementation of sales return management makes it possible to automate normal flows in the return management process.

RMA approval

While the physical inspection of items received is outside the scope of Litium, an RMA can be approved automatically if the received items meet certain predefined criteria. Those criteria should be defined by the merchant and the corresponding business rules included in the business logic. 

Generation of SRO

When an RMA is approved, the corresponding SRO can be generated automatically. It is possible to customize this according to project requirements. If RMA approval is automated, automatic generation of an SRO is just the next step.