Sales return management
From version 7.2, Litium includes sales return management and from version 7.4 sales return management is a process of Litium Connect.
Sales return management allows the system to process cases when customers return items bought on an e-commerce site to the merchant. This section describes how it works and what you need to consider from a developer perspective.
This is the terminology for sales return management.
How an RMA is created and used.
How an SRO is created and used.
Right to Return and multiple batches.
How the whole process works.
You can automate normal flows in the process.
The pro-rata principle is applied for refund calculations.
How Litium calculates pro-rata refund amounts for order returns.
This is done in via the payment add-ons.
How state transitions are handled by the system.
How to test the return management API
How the entities are organized in return management.
How to work together with other systems.
When you need to change and extend the business logic.
This is not within the scope.