Order cancellations and refund
Litium Studio ECommerce allows cancellation or refund of money for whole orders. This section shows how. (Partial order cancellations or partial returns has to be managed by the ERP system.)
If a order is cancelled, its delivery need to be cancelled and the payment need to be cancelled.
- To cancel the delivery go to the delivery view and set the delivery to the "Cancelled" state.
- To cancel the payment go to the payment and click the cancel button. Only the reserved payments can be cancelled. If the payment is "Paid", that means the money is being collected from the end customer, and therefore need to be "Refunded". To refund the money click the "Return Payment" button. Note that not all payment providers support refunding money. If the payment provider does not support money refunds, merchant should choose to use an alternative method outside Litium Studio to make the refund.
