Order management
This section explains how you can work with orders, deliveries and payments in the back office.
Order management
Lists all orders placed. You can use the pre-defined filters, or create your own filter based on order date, order status and website.
Deliveries
Deliveries are organised based on the expected delivery date, not the order date. To view the deliveries of a particular order, select the order in the Order management view and use the View related menu option.
Payments
Payments are organised based on payment date, not the order date. It's the payment provider that sets the payment date. To view the payment of a particular order, select the order in the Order management view above and use the View related menu option.
Changing order state translations
The order states are configured by the implementation project, and may differ based on your implementation, but you can change the translations for each state.
- Go to back office Settings > Sales > Translations.
- Enter the translations in the language columns. The languages displayed are the languages available in Settings > System settings > Languages in back office.
Step by step instructions for placing an order in back office.
This section describes how to notify the delivery management system and set the delivery status of an order.
This section describes how to collect the payment (sometimes called capture) from the Sales area in back office.
Litium allows cancellation or refund of money for whole orders. This section describes how. Partial cancellations and partial returns have to be managed in the ERP system.
This section describes how to handle returned orders.
This section explains how to export orders and transform them using an XSLT file.
How to add an order edit panel with a field for administrator comments to the order UI.