Troubleshooting campaigns
Sometimes a misconfigured campaign will not get applied. The campaign looks "not working" and is not behaving as it should be. This article presents some troubleshooting tips to rectify the most common problems.
Follow these steps in veryfing a campaign:
- Observe the order grand total when a campaign supposed to be applied. If it does get reduced, then the campaign might be applied, but your web page is not showing the campaign price or the order discounts.
- Is the campaign in "Activated" state?
In backoffice, Ecommerce > Campaigns, check whether the campaign is activated.
- Is the campaign validity period correct?
In backoffice, view the campaign, and check whether the campaign valid time period is outside the current time.
- Is the campaign Currency correct?
Check whether your shopping cart currency matches the campaign currency.
- Is the campaign Website correct?
Check whether your shopping cart website is same as the intended website in the campaign. See order website id verification at the end of this article also.
- Is it a condition that is causing the problem?
Remove all conditions from your campaign and see whether it gets applied. If its a condition, check why the condition is not satisfied. If its a voucher code condition, check whether voucher code is applied to the CurrentState.Current.OrderCarrier.CampaignCode property and shopping cart is recalculated after that.
- Is the campaign gets into a conflict with another campaign that has higher priority?
Deactivate all other campaigns, and check whether the campaign gets applied. If it gets applied, check the step 2 in editing a campaign, to see whether this campaign is allowed with the other campaigns that gets activated.
Voucher code is not automatically removed
If you have a voucher code condition for your campaign and set a frequency for the voucher codes, each time a successful order is placed the voucher codes should be removed automatically (or its frequency decreased by one) so that same voucher code cannot be used again.
If this does not seem to work, you should check your state transitions implementation to see whether your order confirmation state has a Entry Action, which calls the ModuleECommerce.Instance.CampaignCalculator.HandleOrderConfirmation() method.
Following is an example from the Litium Accelerator implementation:
Verifying the order carrier website Id
If you have multiple websites and move from one website to another website, the CurrentState.Current.OrderCarrier website id is not changed automatically.
The following code need to be place in the .master file page load to always have the correct currency and the website id in the shopping cart order carrier.
if (CurrentState.WebSite.Currency.CurrencyCode != CurrentState.Current.ShoppingCart.Currency.CurrencyCode)
CurrentState.Current.ShoppingCart.SetCurrency(CurrentState.WebSite.Currency.ID);
if (CurrentState.Current.WebSiteID != CurrentState.Current.ShoppingCart.OrderCarrier.WebSiteID)
CurrentState.Current.ShoppingCart.SetWebsite(CurrentState.Current.WebSiteID, ModuleCMS.Instance.AdminToken);